Digital Workforce for Temperature Monitoring Automation for Cold Chain Operations
A Leading Cold Chain Logistics Provider Prevents Losses with Robotan RPA
Robotan RPA automated the 24/7 monitoring of real-time temperatures in over 100 refrigerated fleets. This cut daily excursion instances from more than 150 to just 10. As a result, it prevented penalties and protected client credibility.
About the Client
Profile: A top IATA-registered logistics provider for the pharma industry. They operate over 100 refrigerated vehicles and offer 24/7 services across India.
Segment: Cold Chain Transportation
Headquarters: Mumbai, India
The Problem
The client’s refrigerated fleet is equipped with three different GPS-based real-time temperature monitoring systems, accessible via dedicated applications. Drivers are required to maintain a strict temperature range of 6°C to 8°C for pharma consignments as part of compliance norms.
The systems send SMS and email alerts during excursions. However, manual monitoring was often inconsistent and not sustainable.
- Alerts were frequently ignored by operations teams.
- 24x7 manual monitoring was tedious and error-prone.
- Resulted in an average of 150+ daily excursions.
- Led to financial penalties and loss of credibility with clients.
Challenges Before Robotan RPA
Fragmented Monitoring Systems
Three different platforms needed separate logins. This made real-time tracking inefficient.
Ineffective Alert Response
Operations teams often missed or ignored SMS and email alerts. This allowed excursions to happen before corrective action could be taken.
Resource-Intensive Monitoring
Manual tracking around the clock would require multiple shifts and more staff, significantly raising operational costs.
Compliance & Financial Risks
Frequent excursions resulted in penalties, product spoilage risks, and loss of client trust.
Robotan RPA Solution
Unified 24x7 Automated Monitoring
Robotan created a bot that logs into all three temperature monitoring apps continuously.
Predictive Excursion Detection
The bot spots near-excursion temperature conditionsbefore they exceed the compliance limit.
Instant WhatsApp Call Alerts
When it detects a risk, the bot sends an automated WhatsApp call alert to the operations team for quick action.
WhatsApp Message Notifications
The bot sends a detailed WhatsApp message containing:
- Vehicle Number
- Current Location
- Current Temperature Reading
Proactive Prevention
The operations team acts quickly. This stops issues before they happen and helps avoid penalties.
Key Results
| Metric | Before RPA | After Robotan RPA |
|---|---|---|
| Average Daily Excursion Instances | 150+ | 10 |
| Financial Losses from Penalties | High | Minimal |
| Compliance Breach Risk | Frequent | Near-Zero |
| Monitoring Coverage | Limited | 24x7 Automated |
| Operational Response Time | Delayed | Instant |
Final Outcome
- Drastic reduction in excursions from 150+ to just 10 per day.
- Significant savings by avoiding financial penalties.
- Improved compliance with pharma cold chain regulations.
- Enhanced client trust and credibility in the market.
- Scalable operations without adding manpower.
Robotan RPA turned a risky, manual compliance process into a fully automated monitoring system. This change secured the client’s operations and reputation. It also made the system scalable.
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